RESULTS
How businesses have benefited from our service
Typically, the results of organizations that embrace SPE are dramatic.
11X more selling conversations
for your salespeople each week compared to what your competitors are doing.
A dramatic (up to 30X) increase in the number of phone-based activities
by a dedicated inside sales team.
Significant increase in the territory that can be covered
by your sales team without damaging customer service or sales level activity.
Superior customer service quality:
dramatic reductions in quotation and issue lead times and, in technical-sales environments a reduction in opportunity lead times.
An increase in job satisfaction
as all team members work towards one common goal and have clearly defined roles, responsibilities and key performance indicators.
Greater visibility
and control over the sales and customer service.
MSPE Video Interviews
We’ve been applying SPE to hundreds of companies in scores of industries for more than 25 years. The principles that underpin SPE are proven and shown to work time and time again.
Client result snap shots
Ohio hydraulics manufacturer
Stands up inside sales team in 10 weeks and reaches $21.7m in annualized net-new business by month 21.
Annualized Performance (at month 21)
$21,692,328
Annual Run Rate (Net-New Business)
$21,692,328
Contribution Margin
$702,917
Sales Expenditure
8.64
Return on Sales Expenditure
Net-New Business is the value of initial transactions, grossed-up for Lifetime Value (multiplier: 4.5).
Contribution Margin is Revenue, minus Cost of Goods Sold.
Annual Run Rate is Month 21 Revenue (moving average), multiplied by 12.
Processing equipment manufacturer
Triples sales from previous 12 months.
Sales
Sales up from $2.23M to $6.24M from previous year.
Customer Service
Team performance improvements with on-time-case-completion (OTCC).
Up from 50% to >90% .
Net Promoter Score
10% improvement in overall customer satisfaction.
Supplier to food processing
Moves sales inside. Generates $2M in Net-New-Business within first 12 months.
Sales
$2,089,113 Net-New-Business within first 12 months.
$69,637.10* Avg. monthly contribution per inside salesperson.
*Weighted average
Customer Service
Team performance improvements with on-time-case-completion (OTCC).
Up from 50% to 80% OTCC in 3 weeks.
90% daily OTCC achieved within 7 weeks.
Special Initiatives
Client used Sales Process Engineering to launch into a new market in record time.
Distributor
Performs 25,386 selling conversations over 12 months.
Sales
25,386 selling conversations performed by inside sales team over a 12-month period.
$47,229 Avg. contribution per salesperson, per month (Net-New Business).
Promotions
New approach to campaigns resulted in a dramatic increase in the average value of a won opportunity.
From $362.91 to $1,879.68.
Proven campaign results enabled client to leverage better pricing and promotional deals from vendors.
Customer Service
95% on-time-case-completion (OTCC)across multiple locations and time zones within a 6-month period.